Privacy Policy
Personal Information
- Your name;
- Your contact details, including email address, mailing address, street address and/or telephone number;
- Your demographic information, such as postcode;
- Your preferences and/or opinions;
- Your likeness represented in the form of recorded video, audio or other such rendering;
- Information you provide to me through customer surveys;
- Your browser session and geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries and/or browsing behaviour;
- Information about your access and use of my Site, including through the use of Internet cookies, your communications with my Site, the type of browser you are using, the type of operating system you are using and the domain name of your Internet service provider;
- Additional personal information that you provide to me, directly or indirectly, through your use of my Site, associated applications, associated social media platforms and/or accounts from which you permit me to collect information; and
- Any other personal information requested by me and/or provided by you or a third party.
Collection and use of personal information
- To enable you to access and use my Site, associated applications and associated social media platforms;
- To contact and communicate with you;
- For internal record keeping and administrative purposes;
- For analytics, market research and business development, including to operate and improve my Site, associated applications and associated social media platforms;
- To run competitions and/or offer additional benefits to you;
- For advertising and marketing, including to send you promotional information about my products and services and information about third parties that I consider may be of interest to you, and;
- To comply with my legal obligations and resolve any disputes that I may have;
How I treat personal information that is also sensitive information
Sensitive information is a subset of personal information that is given a higher level of protection under the Australian Privacy Principles.
Sensitive information means information relating to your racial or ethnic origin, political opinions, religion, trade union or other professional associations or memberships, philosophical beliefs, sexual orientation or practices, criminal records, health information or biometric information.
Your rights and controlling your personal information
Choice and consent: Please read this Privacy Policy carefully. By providing personal information to me, you consent to me collecting, holding, using and disclosing your personal information in accordance with this Privacy Policy. You do not have to provide personal information to me, however, if you do not, it may affect your use of this Site or the products and/or services offered on or through it.
Information from third parties: If I receive personal information about you from a third party, I will protect it as set out in this Privacy Policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.
Restrict: You may choose to restrict the collection or use of your personal information. If you have previously agreed to me using your personal information for direct marketing purposes, you may change your mind at any time by contacting me using the details below.
Access: You may request details of the personal information that I hold about you. An administrative fee may be payable for the provision of such information. In certain circumstances, as set out in the Privacy Act 1988 (Cth), I may refuse to provide you with personal information that I hold about you.
Correction: If you believe that any information I hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact me using my contact form. I will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of date.
Complaints: If you believe that I have breached the Australian Privacy Principles and wish to make a complaint, please contact me using my contact form and provide me with full details of the alleged breach. I will promptly investigate your complaint and respond to you, in writing, setting out the outcome of my investigation and the steps I will take to deal with your complaint.
Unsubscribe: To unsubscribe from my e-mail database or opt-out of communications (including marketing communications), please contact me using mt contact form or opt-out using the opt-out facilities provided in the communication.
Storage and security
I am committed to ensuring that the personal information I collect is secure. In order to prevent unauthorised access or disclosure, I have put in place suitable physical, electronic and managerial procedures to safeguard and secure the personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
I cannot guarantee the security of any information that is transmitted to or by me over the Internet. The transmission and exchange of information is carried out at your own risk. Although I take measures to safeguard against unauthorised disclosures of information, I cannot assure you that the personal information I collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.
Cookies and web beacons
I may use cookies on my Site from time to time. Cookies are text files placed in your computer’s browser to store your preferences. Cookies, by themselves, do not tell me your email address or other personally identifiable information.
However, they do allow third parties, such as Google and Facebook, to cause my advertisements to appear on your social media and online media feeds as part of my retargeting campaigns. If and when you choose to provide my Site with personal information, this information may be linked to the data stored in the cookie.
I may use web beacons on my Site from time to time. Web beacons (also known as Clear GIFs) are small pieces of code placed on a web page to monitor the visitor’s behaviour and collect data about the visitor’s viewing of a web page. For example, web beacons can be used to count the users who visit a web page or to deliver a cookie to the browser of a visitor viewing that page.
Use of Artificial Intelligence and Machine Learning technologies
In the course of providing my services, I may employ Artificial Intelligence (AI) and Machine Learning (ML) technologies to transcribe phone calls, video calls, recorded meetings and sessions, as well as to process written communications like emails and messages via platforms such as Slack, Microsoft Teams, and Discord. This list is not exhaustive, and the technology may be applied to other platforms and forms of communication. These technologies are designed to improve the accuracy and efficiency of my communications and to enhance the services I provide.
The AI and ML services process both audio and written data to convert it into a text format, which may then be stored, analyzed, and used for various operational needs, such as quality assurance, training, and compliance with legal obligations. By participating in phone calls, video calls, recorded meetings and sessions, and by using written communication platforms with me, you consent to the use of AI and ML technologies for these purposes.
I am committed to maintaining high standards of data protection and privacy in the use of these technologies. Any transcriptions or processed data created through AI and ML will be treated with the same level of security and confidentiality as outlined elsewhere in this Privacy Policy. I manage the data transmitted in the course of using these technologies in accordance with the Australian Privacy Act, and I will ensure that extraterritorial requirements imposed by the GDPR are met as required.
I adhere to all applicable laws and regulations concerning the use of AI and ML in data processing. You have the right to request that your data not be subject to data processing using ML and AI for any technologies that I explicitly use for the aforementioned purposes.
These commitments are limited to the technologies explicitly used by me where your data may be subject to ML and AI processing, and for which the processing of such data is controllable by me, excluding instances where you have signed a service agreement with a vendor to allow such collection (such as when using your own account where you can manage your own privacy preferences).
If you have any concerns or questions regarding my use of AI and ML technologies, please contact me using my contact form.
Links to other websites
Amendments
I may, at any time and at my discretion, vary this Privacy Policy by publishing the amended Privacy Policy on my Site. I recommend you check my Site regularly to ensure you are aware of my current Privacy Policy.
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