Yes! You can make a booking using the Book a Time button (above) and select form a Google Meet or a Zoom call. If you are on the move and need to book an old-fashioned phone call, I can do that as well. For phone calls, we will use WhatsApp, and so you will need to include your phone number with an international code (such as +44 or +64) in the booking message. 

The Emergency Request form is used to escalate critical issues such as a website or app outage, a security or data breach, or another equivalent issue.  The form is not to be used for issues like tracking or reporting service outages or booking emergency calls.

When you submit the form, I will be immediately notified of your submission. If I do not acknowledge the submission within 5 mins, it will be routed to one of my colleagues (based in Australia). 

Yes, if you have an extended support clause stated in your NEOBADGER Master Service Agreement (subject to the terms outlined in said agreements). If you do not have extended support in your agreement, I will respond as a matter of priority within business hours.

If you wish to have extended support included in your MSA, please let me know.  

The task request form is a way of adding task requests directly into my work backlog, eliminating delays caused when sending requests via emails. Tasks that get added this way are actioned significantly faster than those though other means. 

To get started, simply click the Add Task button (above) and you will be directed to the Request Form which will collect the information needed by me to work on your task. Generally, this work will be triaged and scheduled within 2 – 4 hours of submission. 

Please note that you may need an active Service Agreement in order for me to work on your task. If you don’t have a service agreement, you are most welcome to submit a request, however, we may need to organize an agreement to progress. 

I work on an extended shift of 10 days online, and 4 days offline (where I catch up on weekends that I missed). In practice, this means I work from Monday through to the following Wednesday, and am offline from Thursday until Monday the following week. This allows me to be online during non-peak times for deployments and important maintenance. 

During these days, I’m available for meetings from 11.30 am to midnight (with a break for dinner in between), though I highly recommend reviewing my live calendar (see above) to see exactly what my schedule is, as I may shift break times around to accommodate meetings. 

Thats easy! You can manage this from the NEOBADGER portal. Here, you can review your hour allocation, approve quotes, share secure documents, and more. If you have an active agreement in place but don’t have portal access, you can request access here by entering the email you receive official correspondence from NEOBADGER on.

If you are not a client yet, reach out using the form below and we can get the ball rolling. Alternatively, you can jump right into sending across a brief using the Task Request form, above. If you have any issues, reach out directly and we’ll get you sorted.