Am I around?

Yes. Pick your region and choose Google Meet or Zoom. If you would rather talk by phone, calls outside Australia and New Zealand run over WhatsApp, so include your number with its country code (+44, +64 and so on).

I work ten days on and four days off: Monday to the following Wednesday, then offline from Thursday to Sunday. On working days I take meetings from about 11:30 am to late evening, Hobart time, with a break for dinner. The availability page shows the days and hours as they stand.

I'm a night owl, and I need my beauty sleep. Without it, my public liability waiver would need another page. So I generally don't take calls before midday, Hobart time, though that can change. The availability page shows what is open. If you need an earlier time, send me a message and we can plan one in advance. Nobody deserves a surprise meeting with Jimmy before his first tea.

The emergency support form escalates a critical issue, such as a site or app outage or a security or data breach, for clients with an active Master Service Agreement. I am notified at once; if I have not acknowledged it within five minutes it goes to a colleague in Australia. After hours it is actioned only where your agreement includes extended support. It is not for booking urgent calls. The terms set out the rest.

Through the NEOBADGER portal: your hours, quotes and shared documents. If you have an agreement but no access yet, request it here with the email address you receive NEOBADGER correspondence on.