Contact me
Tell me what the problem is. If I am not the right person for it, I will say so.
Send me a message
Sent. Thank you. It goes to James, and nobody else reads it. I reply in person.
What happens next
Four steps. You take the first one.
You write
Tell me what is going wrong, in your own words. Technical detail is welcome, but it is not required.
I read it myself
Your message comes to me, and nobody else reads it. There is no account manager between you and the work.
I reply in person
I tell you honestly whether I can help. If I am not the right person for it, I will say so.
We talk, if it fits
A call to work out what the job actually is. Before I quote, I ask for access and look, because without it I am only guessing.
What helps me help you
What is going wrong
The problem as you see it, and what it stops you, or the people you serve, from doing.
Which platforms
The site, the store, the analytics, the CRM, and who looks after each one.
Any deadline
A launch, a sale, an audit or a contract renewal that sets the timing.
Advice, or build
Whether you want the approach worked out, the thing built, or both.
Questions
Booking, hours, emergencies and accounts.
Can I book a call from outside Australia?
Yes. Pick your region and choose Google Meet or Zoom. If you would rather talk by phone, calls outside Australia and New Zealand run over WhatsApp, so include your number with its country code (+44, +64 and so on).
When are you available?
I work ten days on and four days off: Monday to the following Wednesday, then offline from Thursday to Sunday. On working days I take meetings from about 11:30 am to late evening, Hobart time, with a break for dinner. The availability page shows the days and hours as they stand.
How does emergency support work?
The emergency support form escalates a critical issue, such as a site or app outage or a security or data breach, for clients with an active Master Service Agreement. I am notified at once; if I have not acknowledged it within five minutes it goes to a colleague in Australia. After hours it is actioned only where your agreement includes extended support. It is not for booking urgent calls. The terms set out the rest.
I am a client. How do I manage my account?
Through the NEOBADGER portal: your hours, quotes and shared documents. If you have an agreement but no access yet, request it here with the email address you receive NEOBADGER correspondence on.